SHIPPING & RETURNS

RETURNS POLICY

At this time, we do not offer refunds or exchanges for MYSTiCAL Falsies, due to sanitary and health purposes.

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DEFECTIVE OR DAMAGED

If a product is defective or damaged, the customer must notify MYSTiCAL Falsies within 48 hours of receiving your order. Please provide images of items to Nataliaaesthetics@gmail.com

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All products must be in the original packaging, not worn or altered in any way to qualify for a store credit or exchange.

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DELIVERY TIME

Delivery time are based on orders placed Monday- Friday. Delivery time estimates do not account for holidays or non-business days.

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ORDER TRACKING

Once your order is placed, you’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow up to 24 hours for the tracking number to active/update delivery details.

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INCORRECT SHIPPING INFORMATION

MYSTiCAL Falsies is not responsible for packages delivered incorrectly or lost due to incorrect shipping information by the customer at the time the order is placed. 

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Packages returned to MYSTiCAL Falsies due to incorrect shipping address provided by the customer, the customer will be responsible for redelivery cost.

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LOST OR STOLEN PACKAGES

MYSTiCAL Falsies is not responsible for packages once they leave our facility.